Website not loading problem? [solved]

[JernejL]

If you cannot newtondynamics.com access the website from europe, it's apparently a issue with telia.net improperly directing traffic to secureserver.net, which is where the nameserver for the website is, therefore website is inaccesible using the domain, and i don't know where on the server the website can be accessed without a domain..

I know i and stucuk which is from UK (i think it's UK) can't access the website, stucuk can access it thru a proxy, i'm using tor network which usually works aswell, the problems started somewhere saturday early in the morning.

BAD traceroute:

Code: Select all

Tracing route to NS43.DOMAINCONTROL.COM [216.69.185.22]
over a maximum of 30 hops:

  1    11 ms     1 ms     1 ms  fritz.fonwlan.box [192.168.178.1]
  2    17 ms    15 ms    17 ms  85.10.0.254
  3    17 ms    15 ms    19 ms  85.10.0.29
  4    20 ms    19 ms     *     maribor3-vlan-299.amis.net [85.10.0.74]
  5    19 ms    19 ms    18 ms  maribor3-vlan-299.amis.net [85.10.0.74]
  6    26 ms    24 ms    23 ms  win-b2-link.telia.net [213.248.94.133]
  7    35 ms    36 ms    36 ms  ffm-bb2-link.telia.net [80.91.253.129]
  8    38 ms    37 ms    34 ms  ffm-b7-link.telia.net [80.91.254.101]
  9    51 ms    37 ms    38 ms  globalcrossing-ic-130855-ffm-b7.c.telia.net [213.248.89.182]
 10    50 ms    52 ms    50 ms  204.245.39.50
 11    51 ms    50 ms    50 ms  ip-208-109-115-201.ip.secureserver.net [208.109.115.201]
 12     *        *     

GOOD traceroutes (notice it goes to proper 208.109.113.98 and not 208.109.115.201 which is what telia.net does wrong )

Code: Select all

1     1 ms    <1 ms    <1 ms  192.168.0.1
 2    65 ms    61 ms    77 ms  cr0.myhmf.uk.easynet.net [87.87.251.36]
 3    63 ms    57 ms    58 ms  ge3-1-0.ar0.enlba.uk.easynet.net [82.111.99.145]
 4    63 ms    63 ms    65 ms  be2.er10.thlon.ov.easynet.net [195.66.224.43]
 5    64 ms    63 ms   104 ms  ge-2-1-0.mpr1.lhr2.uk.above.net [195.66.224.76]
 6   136 ms   136 ms   137 ms  so-1-1-0.mpr1.dca2.us.above.net [64.125.31.186]
 7   136 ms   135 ms   136 ms  xe-1-1-0.er1.dca2.us.above.net [64.125.26.174]
 8   135 ms   136 ms   135 ms  xe-0-0-0.er2.dca2.us.above.net [64.125.26.170]
 9   137 ms   136 ms   137 ms  xe-0-1-0.er2.iad10.us.above.net [64.125.31.210]
 10   144 ms   137 ms   137 ms  209.249.175.170.wave2wave.com [209.249.175.170]
 11   138 ms   137 ms   137 ms  ip-208-109-113-98.ip.secureserver.net [208.109.113.98]
 12   137 ms   136 ms   136 ms  ns43.domaincontrol.com [216.69.185.22]

Trace complete.



Code: Select all

Tracing route to ns43.domaincontrol.com [216.69.185.22]
over a maximum of 30 hops:

 1    63 ms    86 ms    99 ms  BThomehub.home [192.168.1.254]
 2   355 ms   489 ms   516 ms  esr11.manchester6.broadband.bt.net [217.47.158.142]
 3   358 ms   370 ms   256 ms  217.47.158.13
 4   369 ms   446 ms   617 ms  217.47.108.6
 5   264 ms   274 ms   276 ms  217.41.173.25
 6   173 ms   190 ms   223 ms  217.41.173.66
 7   231 ms   247 ms   166 ms  212.140.206.74
 8   489 ms   389 ms   293 ms  217.41.173.62
 9   220 ms   289 ms   348 ms  217.47.109.50
 10    30 ms    32 ms    32 ms  londonc-access3-s26.ukcore.bt.net [194.72.2.181]
 11    39 ms    36 ms    38 ms  core3-pos0-1-5-0.ealing.ukcore.bt.net [62.6.204.193]
 12    37 ms    36 ms    40 ms  core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.65.122]
 13    38 ms    45 ms    37 ms  ge-2-1-0.mpr1.lhr2.uk.above.net [195.66.224.76]
 14   109 ms   109 ms   110 ms  so-1-1-0.mpr1.dca2.us.above.net [64.125.31.186]
 15   109 ms   110 ms   109 ms  xe-1-1-0.er1.dca2.us.above.net [64.125.26.174]
 16   109 ms   109 ms   110 ms  xe-0-0-0.er2.dca2.us.above.net [64.125.26.170]
 17   111 ms   164 ms   111 ms  xe-0-1-0.er2.iad10.us.above.net [64.125.31.210]
 18   114 ms   110 ms   111 ms  209.249.175.170.wave2wave.com [209.249.175.170]
 19   110 ms   112 ms   110 ms  ip-208-109-113-98.ip.secureserver.net [208.109.113.98]
 20   110 ms   110 ms   110 ms  ns43.domaincontrol.com [216.69.185.22]

I'm trying to contact secureserver.net and telia to fix their routing problem.

[Stucuk]

I know i and stucuk which is from UK (i think it's UK) can't access the website, stucuk can access it thru a proxy, i'm using tor network which usually works aswell, the problems started somewhere saturday early in the morning.

Scotland is a part of the UK, Its the bit above England (UK part of Stucuk stands for United Kingdom). Im just using a Proxy website (No fancy stuff, just goto a website, type in the domain and it loads through it). If i remember correctly it happened not meny hours after 3am GMT +1 (Definatly wasn't before as i edited the wiki around 3am).

it's apparently a issue with telia.net improperly directing traffic to secureserver.net

I don't get why someone hasn't come up with a better way to route traffic. Everything hinges on key servers working properly or large chunks of people can't visit a website.

[Stucuk]

Its working now (For me anyway)

[JernejL]

Yep, works here again aswell

Code: Select all

Tracing route to NS43.DOMAINCONTROL.COM [216.69.185.22]
over a maximum of 30 hops:

  1    10 ms     1 ms     1 ms  fritz.fonwlan.box [192.168.178.1]
  2    16 ms    16 ms    16 ms  85.10.0.254
  3    17 ms    17 ms    16 ms  85.10.0.29
  4    18 ms    17 ms    20 ms  maribor3-vlan-299.amis.net [85.10.0.74]
  5    20 ms    19 ms    19 ms  maribor3-vlan-299.amis.net [85.10.0.74]
  6    24 ms    24 ms    33 ms  win-b2-link.telia.net [213.248.94.133]
  7    35 ms    35 ms    35 ms  ffm-bb2-link.telia.net [80.91.253.129]
  8    38 ms    36 ms    38 ms  ffm-b7-link.telia.net [80.91.251.54]
  9    35 ms    37 ms    37 ms  globalcrossing-ic-130855-ffm-b7.c.telia.net [213.248.89.182]
 10    51 ms    51 ms    49 ms  204.245.39.50
 11    53 ms    50 ms    51 ms  ip-208-109-115-121.ip.secureserver.net [208.109.115.121]
 12    51 ms    51 ms    50 ms  ip-208-109-115-162.ip.secureserver.net [208.109.115.162]
 13    51 ms    49 ms    50 ms  ip-208-109-113-62.ip.secureserver.net [208.109.113.62]
 14    50 ms    50 ms    50 ms  ns43.domaincontrol.com [216.69.185.22]

Trace complete.